We work on the retainer model. We take a payment from our client and hold it in trust. As we do our work, we bill against the retainer. As we continue, the client tops up the retainer. All unused retainer funds are refunded.

There are special rules about how lawyers handle client billing and representation, and we adhere to these rules. To ensure we are always able to act in your best interest as your matter evolves, sometimes with little to no notice, we ensure we have funds in trust to seamlessly and expeditiously act for you. 

First, we have a conversation. You get an opportunity to tell us about your issue and ask questions about the process. We ask questions and help outline next steps and options. If you decide to move forward, we discuss the scope of our engagement, send you a retainer letter, and you make a payment. If you decide not to move forward, we are happy to have helped you think through it.

We are fully remote. We have video or phone calls as needed. We ask all documents be emailed or otherwise sent electronically. If you need to give us physical documents or other items, you can do so by mail or courier to our downtown Edmonton location. We will only be required to meet in person if you need to have your oath taken or we need to advocate for you in person, for example at a mediation, settlement meeting or a court appearance. At your request, we are available to meet in person in Edmonton. 

Maybe. We often advise potential clients not to hire us. We help you look realistically at the expense and potential benefit of using professional legal counsel. Sometimes it’s not worth it, and sometimes it is. We also frequently refer clients to another excellent lawyer who practices in an area where we don’t.